Warranty

Mailboss Logo

Epoch Design stands by the quality and craftsmanship of our products. Therefore we offer a free Limited Lifetime Warranty on the Mail Boss and all Mail Boss products with proof of purchase to the original owner.

The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. We pledge to repair or replace, at our option, any product or component that is defective in material or workmanship for as long as you own it.

If your product is determined to be defective, contact our Customer Service Department at 1 (800)-589-7990 (9-5 PST) and we will assist you in procuring the correct replacement parts free of charge.

The Lifetime Warranty excludes deliberate or accidental damage, and does not extend to misuse, finishes, rust, or improper installation. However, we evaluate each Warranty claim on a case by case basis, so please contact us should you have any questions or concerns about your Mail Boss product.

Warranty:

This warranty applies to the original registered homeowner, otherwise known as the
“Consumer”, and does not apply to the homebuilder or to commercial applications. Whitehall
Products will repair or replace your Whitehall Mailbox or Post (at Whitehall’s discretion) if
found by Whitehall Products to be defective in material or workmanship.


Limitations:

Damage resulting from misuse, negligence, accidents, improper mounting, salts,
chemicals, road debris, vandals, and exposure to extreme environmental conditions such as
high heat, extreme cold, high salt air content, or from natural aging during normal use.


Other Conditions:

Proof of purchase and a photo of the claimed defect must be presented for
consideration. Warranty resolution is limited to repair or replacement and does not include
any other costs or claims. Consumer is responsible for all installation and removal costs,
transportation and packaging costs. Consumer assumes all liability once taking possession
of the product. Contact Whitehall Products Customer Service with questions regarding this
warranty, 1-800-728-2164.
Architectural Mailboxes guarantees their products against structural defects, under normal use and proper assembly, for the lifetime of the product

Ecco Products

LIMITED ONE YEAR WARRANTY FROM DATE OF PURCHASE

This warranty is extended to the original retail purchaser against defects in material, function and workmanship under normal use. This warranty does not apply if the defects are caused by negligence, accident, tampering, modification, improper use or by any causes unrelated to defective material or workmanship. All defective merchandise must be returned to the original place of purchase or if purchased online, contact seller for instructions.
DO NOT RETURN item to Fuoriserie without a Return Authorization, doing so will delay any refund or replacement due to you.